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Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions.


Instructions for cancellation

You have the right to cancel this contract within fourteen days without giving any reason.


The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (SANOIA, Sandra Kusterer, Bettinastr. 35a, 63067 Offenbach, Germany, E-Mail: of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and/or premature expiration of the right to cancel 

The right to cancel does not apply for contracts for the delivery of goods, which are personalised and produced according to the customers request.


The right to cancel does not apply to contracts for the delivery of goods for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the cancellation period.

General Instructions


1) Please avoid any damage or contamination of the goods. Please return the shipment in its original packaging, if this is not possible, please use a protective packaging. If you cannot use the original packaging, please package adequately to protect reasonably against transport damage. 
2) Please do not return the goods freight forward. 
3) Please note that the described instructions 1-2 are not a prerequisite for the effective exercise of the right to cancel.


Cancellation form 


If you wish to cancel this contract, please complete and submit this form:

Sandra Kusterer

Bettinastr. 35a
63067 Offenbach                                                                                                                                                                                                                                     


I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale

of the following goods (*) /for the supply of the following service (*),



Ordered on (*) ____________ / received on (*) __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate

Latest version: 01.11.2021

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